A lot has changed at Credit Hub in the last year. A re-brand, big service change as we continue to develop our online finance broker platform, and it doesn’t stop there. As part of our continuous effort to provide the best services to our customers, Credit Hub is excited to announce the launch of our new customer portal, which is available to all of our customers.
The new platform will improve the service we offer to our customers by increasing communications, transparency, access to information and better financial resource tools.
What is Credit Hub Customer Portal?
Credit Hub customer portal is an online platform that bridges the gap between us and the customers. With our powerful and secured portal, you will find everything needs in one place anytime and anywhere.
Our customer portal makes it easy to send service requests, track the status, refer a friend or family, update your information, or contact us about any matter. There is also exclusive access to free tools like property report, calculators, and health check. You can rest easy knowing that you are in good hands. We will keep you in the loop.
Powerful and Secured Customer Portal
The Simple and Quick joining process
For new customers, simply create your account via the “join our portal” page. For existing customers, your login credentials will be sent to you upon email verification. Our automated system will send your account details to you upon email verification.
The transparent and stress-free inquiry process
You can send us an inquiry in less than 30 seconds by just click “new service request”. Our dedicated relationship manager will contact you very shortly after receiving the inquiry. You can track your inquiry and view more details, important notifications will also be sent to you via email and SMS in real-time. You can also upload the documents and chat with our support team in real-time.
The Automated Email & SMS notifications
If you don’t have time to track your inquiry, we will still keep you in the loop. We have designed an automated system that sends email and SMS notification to our customers when their inquiry comes to important stages.
The dedicated manager and support team
We have dedicated managers that assigned to every customer as well as an experienced support team to help you with all your need. You can easily contact us via your dashboard. We won’t just disappear the moment your mortgage is settled. At Credit Hub, we’re here for the long run and we promise ongoing support till the facility ends.
Other benefits to our customers
- Free access to all built-in tools and resources
- Quick loan health check with free consultation provided by a dedicated manager.
- Get to know the industry updates and best rates available in the market
- Free property report for all our customers
- Earn the cash rewards by joining our customer referral program
- Get exclusive promotional offers from our trusted business partners
To get to know more about our customer portal, please visit our website. We also have an explainer video that can help you understand our customer portal better. So if you haven’t joined our portal, why not do it today! Contact us for more information.