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Credit Guide

Credit Guide

Credit Hub is licensed to arrange finance under the National Consumer Credit Protection Act 2009. This Act regulates the activities of lending, leasing and finance broking.

This is the Credit Guide of Jass Group (Aus) Pty Ltd (Trading as Credit Hub).

ABN 69 138 938 646

Unit 108, 22-30 Wallace Ave, Point Cook, Vic 3030.

Australian Credit License 472959.

This Credit Guide contains important information about:

  • a description of our key obligations before entering a credit contract with you; and
  • our complaints procedures and how you can access

This Credit Guide applies from 1 July 2013 and remains valid unless a further Credit Guide is issued to replace it.

About Credit Hub

Credit Hub Australia is licensed to assist you with specialist services available from qualified experts – both mortgage brokers and financial advisers – we’ll help you make better choices with your finances so you can focus on enjoying the things that really matter in life.

We’re committed to finding you the right loan and making the process as hassle free as possible, whether you’re buying a home to live in, an investment property or refinancing an existing loan. There is no charge for our home loan service as the lenders pay us. As Credit Hub brokers, we get paid the same rate regardless of which home loan you choose from our wide choice of lenders.

At Credit Hub we aim to help you find solutions to meet all your financial and lifestyle goals. We can also help you with commercial loans, car loans, personal loans, asset finance and conveyancing services.

We will need information from you

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we arrange for you is not unsuitable. To decide this, we may need to ask you some questions in order to assess whether the loan is not unsuitable. The law requires us to:

  • make reasonable inquiries about your requirements and objectives;
  • make reasonable inquiries about your financial situation;
  • take reasonable steps to verify that financial

Credit will be unsuitable if at the time of the assessment, it is likely that at the time the loan is made:

  • you could not pay or could only pay with substantial hardship;
  • the credit will not meet your requirements and

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is therefore very important that the information you provide to us is accurate.

We must provide you with a copy of our credit assessment of your application if you ask within seven years of the date of the loan contract or principal increase. We are only required to give you a copy of the credit assessment if you enter into a loan contract or the credit limit is increased.

We respect your privacy

We understand how important it is to protect your personal information. The information we collect is done so on behalf of Credit Hub and is protected under our Privacy Policy which is available on our website or from your broker.

How do Credit Hub brokers get paid?

There is no charge for our home loan service as the lenders pay us. Our mortgage brokers get paid the same rate regardless of which home loan you choose from our wide choice of lenders. This means you can tap into your broker’s expertise at no charge and save yourself time and hassle looking for the right home loan option. If you apply for a personal loan or commercial loan we may charge you a fee for our services. If a fee is to be charged, this will be disclosed to you before applying for finance. We may receive additional commissions or bonuses from finance providers relating to the overall volume of finance we arrange. Such payments are dependent upon a number of factors and cannot be quantified at this time. You may need to pay the finance provider’s application, valuation, legal and other fees.

We may pay a fee for a referral

Referrals are sometimes sourced by us and our representatives from real estate agents, accountants, solicitors and other businesses. We may pay a fee to these businesses for referring you to us. These are not fees payable by you. Any referral fee or commission paid in relation to your referral will be disclosed to you.

Our internal dispute resolution scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Manager at:

Phone: 1300782944

Fax: 03 83703144

Email: Postal: PO Box 6493, Point Cook, VIC 3030

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. We will try to resolve your complaint quickly and fairly. We must provide you with a response within 45 days; However, we will try to resolve your complaint within 7 business days.

Our external dispute resolution scheme

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to our external dispute resolution provider, the Australian Financial Complaints Authority by contacting them on:

Phone: 1800 931 678


Postal: Australian Financial Complaints Authority Limited GPO Box 3 Melbourne, VIC 3001

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Things you should know

Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.


If you have any questions about this Credit Guide or anything else about our services, please do not hesitate to ask us at any time. We’re here to help you